Refund policy

At Premium Accessories, your satisfaction is our highest priority. We have designed our return policy to be clear and straightforward to ensure a seamless experience.

1. Return Window

You may request a return or exchange within 2 days of receiving your order. Requests made after this period will not be eligible.

2. Product Condition & Eligibility

To ensure quality and hygiene, we maintain strict standards for returns:

  • Condition: Only new and unopened products are accepted. Items must be in their original sealed packaging with all labels intact.

  • Fragrances: Any perfume that has been opened or used is not eligible for return.

3. Return Method & Fees

  • Return Method: All returns must be completed at a designated drop-off location.

  • Restocking Fee: We do not charge a restocking fee (0 cost).

  • Shipping Costs: The customer is responsible for all shipping costs associated with the return (both for sending the original item back and for the delivery of any exchange items).

4. Refund Processing Time

Once we receive and inspect your returned item to ensure it meets our "New" condition requirements:

  • Processing: Your refund will be processed within 2 working days.

  • Currency: All refunds are processed in PKR (or converted automatically to your local currency).

5. How to Initiate a Return

To start a return or exchange, please contact our customer service team via our official channels:

  • Phone: 0326 2804183

  • Email: premium.acessories.store@gmail.com

  • Response Time: Our team will respond to your request within 2-3 working days.